Service
We stand behind our campers and our work
New Warranty
Flagstaff offers the following warranty on all new trailers:
- Limited life-time warranty of lifter system.
- Twenty-five year floor warranty
- Five-year roof warranty.
- Five-year tent warranty
- Five-year frame warranty
- Five-year warranty on torsion axle suspension
- One-year bumper to bumper warranty.
Flagstaff also offers a lifetime structural warranty*
Used Warranty
Roberts Sales has a one-year warranty on our used trailers unless otherwise noted. "Only one year?" Yes, because anything that would have been covered by the factory warranty has already been worked out in the rental program (where almost all of our used trailers come from).
The used campers are maintained and refurbished by Roberts Sales so you can be confident our used trailers are tried, true, and ready to go!
Maintenance
Our labor rate is $80/hr. Here are some examples of set maintenance rates:
- Pack bearings - $50 (bearing, race, and seal replacement, if necessary, is an extra cost)
- Winterize a camper with a cold-water only system - $55
- Winterize a camper with a hot-water system - $75
- Winterize a camper with an interior shower/cassette toilet - $90
- Winterize a High Wall camper with hot water and a residential-style toilet - $105
Customization
At our shop we can customize a camper to almost any configuration. Extra propane, batteries, lights, and overhead storage are just the beginning. Roof racks, bike racks, bigger tires--there are almost limitless possibilities for outfitting your camper to your specific needs. For more on customizing a trailer please check out: Customize It! and Options
Parts
Even the best parts can eventually wear out or break. Or maybe the crank was left at the campsite a few states back. Regardless, we have a warehouse full of parts in stock. If a part happens to not be in stock we will order a new one as quickly as possible. Here is a list of the most commonly requested parts.
Repair
Accidents happen. The good news is that pretty much anything bad that can happen to a camper we've seen before (or done ourselves) so we have the experience to help.
Here are two examples of not-fun situations we fixed:
- Wheel Well Blowout (Please note this is a RARE OCCURENCE)
- Water Damage (Please note this is a VERY RARE OCCURENCE)
*We have never sold this warranty and we don't plan to either. The items the "lifetime structural warranty" covers are parts of the camper that very rarely (or never) break.
If the parts covered by this warranty do break it's almost always because of misuse or wear and tear, which is not covered by the warranty.
The money spent on this warranty could more appropriately be used adding cool options to the camper, buying gas, or taking your family and friends to a nice restaurant.
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