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Parts Shipping Policy

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Shipping & Handling

Shipping charges are based on the size and weight of the parts being shipped. We use the US Postal Service and UPS to ship parts. USPS is generally better for lighter packages; UPS for heavier packages.

The shipping charge is whatever USPS or UPS charges to ship the box plus $2-$5 handling. For most parts the handling fee is $2 but for larger parts (like stoves and awnings) the handling charge may run as high as $5.
So, shipping = actual charge from USPS or UPS + $2-5.

Example: a fridge vent weighs 2 lbs. 3 oz. and fits in a box measuring 20 x 10 x 4. The cost to ship this to Las Vegas, Nevada via USPS 2-day priority is $11.35*. Handling is $2 so the shipping & handling total is $13.35.

The same package to Syracuse, New York costs $14.10 for a total shipping/handling charge of $16.10. (UPS Ground for the same package would be $19.84 and take 4 days.)
Other examples of shipping charges available below

Timing

Please allow about two weeks for in-stock parts to arrive. In most cases parts ship sooner but in some cases regularly stocked parts may need to be replenished from our local distributors. For special-order parts that we do not regularly stock, the wait time may increase to over a month. (Why so long? Please see below.)

Please understand we have no control over when out-of-stock or special-order parts will arrive. In some cases it may take several months to get special-order parts. If time is a concern please let us know and we will give you as much information as possible to help you make a decision regarding ordering parts. Thank you.

Returns

Returned parts are subject to a 20% restocking fee. Returned parts that show signs of abuse, wear, or are otherwise not in the same condition as when they were sent are not eligible for a refund. Any shipping charges regarding returned parts are the customer's responsibility.**

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Shipping FAQ

"Why does your shipping cost so much?"

One reason is that we are not a high-volume online retailer that can negotiate discounted shipping rates with shipping providers. Another reason is that we don't build shipping charges into our parts prices to make our shipping fee look better; we have many walk-in customers who would end up paying more than they should with that type of artificially-inflated price.

"So I'm paying $10 shipping for a $6 part?" In some cases, yes. But consider this: in one instance a certain part from us cost $6 while another dealer in town charged $18 for the exact same part. Maybe they offered lower shipping and handling; we don't know. But we'd rather keep our parts' prices as low as possible and keep shipping charges what they actually are instead of doubling or tripling our parts prices so we can offer so-called "discounted" shipping.

"Why does it take so long to get special-order parts?"

There are many factors involved but mostly it's an issue of supply and demand; some parts have little demand so they have an equally small supply or we cannot feasibly stock them. We understand it can be frustrating waiting for parts--it's frustrating for us, too--but shortages and back-orders are simply a reality with RV parts. We have several distributors for many parts but some are only available from Forest River and we have no control over when parts will arrive.

( Back to "Timing")

"I need the part ASAP and you have it in stock--can you ship it today?!"

We can try, but we will NOT guarantee it. UPS and USPS visit us early in the day so if your call comes after they have been here, your package will not go out that day unless we drive to the post office or UPS store. Some days we are able to do that, other days we may not have time to do so.

Also, we want to help everybody if we can (and to that end we want to ship out parts as quickly as possible), but we are a small company and our rental and sales customers must take priority over parts orders in order for us to stay in business.

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Other examples of shipping charges (from March 2016***)

From Denver, Colorado (80219) to Las Vegas, Nevada (89102):

Part Shipping weight USPS Priority UPS Handling
LP rack 2lbs. 15oz. $11.35 $19.95
$2
Fridge vent 2lbs. 3oz.

11.35

18.05
$2
Overhead cabinet 6lbs. 18.70 19.95
$3
Grill 19lbs. 45.10 (ouch!) 30.45
$3
2 gray strips 10oz. 6.95 14.64
$2

Same parts to Syracuse, New York (13210):

Part Box dimensions USPS Priority UPS Handling
LP rack 12" x 12" x 12" $14.10

$25.42

$2
Fridge vent 20 x 10 x 4 14.10 19.81
$2
Overhead cabinet 32 x 12 x 4 22.40 25.42
$3
Grill 20 x 17 x 12 56.90 (very ouch) 43.23
$3
2 gray strips 24 x 4 x 4 7.30 16.35
$2

Bottom line: shipping charges vary greatly depending on weight, size, distance, and speed of service. For exact shipping charges please call us at 303-922-6221 or email Mark and we'll find out the best way to get the parts you need to you.

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Summary

We make every effort to ship parts as quickly and economically as possible, but huge online retailers have made some of us accustomed to same-day service and free or discounted shipping and those conditions do not necessarily apply to every industry or small business. Also, we appreciate our parts customers' understanding if delays occur.

*As of Spring 2016. USPS prices seem to increase more often than they used to. We're sorry, but that's out of our control. (Up )

**The return policy seems a bit harsh. Yes, it is. Unfortunately a few bad apples spoiled things for everybody else. (Up )

***We don't intend to update these prices on a regular basis; we're providing them strictly as examples so our customers better understand what to expect with shipping costs.

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