.

FAQ

(also: Questions Rarely Asked But Still Good To Know)

General

Top of Page

-Is there a difference between a "fold-down trailer" and a "pop-up trailer"? ( Back)
No, the terms are used interchangeably along with "camping trailer" and "tent trailer" although "pop-up camper" is sometimes used to describe a soft-sided truck camper (like these).
-How long does it take to set up a pop-up trailer? ( Back)
About 10-20 minutes, depending on the model and the campsite (and whether or not it's raining--set-up usually goes quicker when you need a dry space, like, now).
-Will you show me how to set up and operate the camper? ( Back)
Yes. Every sale camper delivery includes a run-through of all the camper's systems and operations as well as tips we've learned through the years that should help increase the ease-of-use and enjoyment of your camper; this takes about two hours.

For rental campers we offer a slightly more basic tutorial. We skip certain things (like winterizing) that a rental customer won't need to know. This demonstration and inspection takes about an hour.

We also offer a free class in the spring that includes a demonstration of a camper's basic operation and a discussion concerning various features of pop-up campers. This class is intended to help those who may be interested in pop-up camping but may not know what all is involved with pop-up camping. Details on this class available at Pop-Up Trailer 101.
-Do you offer a "rent-to-own" program? ( Back)
Sort of. If you rent a camper from us and decide you want to buy one of our campers we will apply part of the rent to the purchase price (even if the sale trailer is a different model from the rental trailer).

Two notes: 1. This offer applies for 30 days from the date your rental camper is returned. 2. A maximum of $300 of a rental from Roberts Sales can be applied to the purchase of a Roberts Sales trailer.
-Why is the 176ED not in Flagstaff's brochure? ( Back)
We asked Flagstaff to build the 176ED so we could offer an alternative 8' floor plan to the 176LTD. Flagstaff special-built the 176ED for us but since it's not officially part of Flagstaff's lineup it is absent from the factory brochure.

The last factory brochure with official 176ED information is the 2010 Brochure.

Between 2014 and 2020 Flagstaff labeled this model the "176" so if you ever see notation with "176" and nothing else (like "LTD", "SD", or "SE"), that is probably referring to the 176ED.
-What series does the 206LT belong to? ( Back)
The 206LT is a designation used only by Roberts Sales for the 206LTDs we upgrade at our store. It has some features of the LTD series and some features of the MAC series. So it is essentially a series unto itself. The 206LT model page has a more detailed explanation.
-Do you carry spare parts for the trailers you sell? ( Back)
We have a warehouse full of parts, but in the event a part is not in stock we will order the part for you (if it is still available, of course) or direct you to Forest River for certain parts. Here is a list of common parts.
-Why are your camper models not in order numerically and alphabetically? ( Back)
We organize Flagstaff's models by series first from the most basic to the most feature-filled (aah, fancy!), and then within each series by size or major features. That way our campers are generally listed from the least expensive to the most expensive. In many cases that does not result in numeric or alphabetic order. To help decode the model numbers we have this section on Flagstaff Nomenclature.

One example of this involves the T21TBHW. The T21TBHW does not have an interior shower while the T21DMHW does, so although the T21TBHW is alphabetically after the T21DMHW, the T21DMHW has an extra feature that makes it cost more than the T21TBHW.

Sales

Top of Page

-What do all the numbers and letters in the model name mean? ( Back)
Here's an abbreviated glossary of those terms.
-What does "EM" stand for in the model description, as in "em 2021"? ( Back)
EM stands for "early model" and indicates a camper that was built with the previous year's specifications and color scheme but then titled as the next year's model year. The long-winded but more informative answer is here: Early Model Explanation.
-Which trailers have slide-out dinettes? ( Back)
228D, 228D with shower, 425M, 228SE, 228SE with shower, 23SCSE, HW27KS, and the HW29SC.
-Which trailers have an interior shower and toilet? ( Back)
The 228D with shower, 228BHSE*, 228SE with shower, 23SCSE, and T21DMHW have interior showers and cassette toilets. (The T21TBHW has a built-in cassette toilet but no interior shower.)

The HW27KS and the HW29SC have residential-style toilets with a black water storage tank.

Some models come with a portable toilet: 206STSE, 425M, and the T12RBST.

A hot water system (incl. exterior shower) is standard** on most models (except the OTG and LTD Series, 206LT, and 176ED. We also carry portable toilets for use with any camper. Portable toilets are listed under Options.

*since the 2024 model year
**since the 2022 model year
-Which trailers have a "toy hauler" or storage deck? ( Back)
One camper has a 4 1/2' "toy hauler" storage deck on the front of the trailer and comes with loading ramps: 23SCSE (This is a single-axle trailer.)

The 228BHSE has a 2' "bike hauler" storage deck on the front. The bike-hauler deck does not have loading ramps like the toy-hauler decks because the assumption is that bicycles (and toolboxes, generators, firewood--anything else that will be loaded onto the front deck) can be loaded by hand.
-Didn't Flagstaff offer more "toy hauler" campers in the past? ( Back)
Yes they did. The main "toy hauler" was the 28TSCSE (previously the BR28TSC) with an 8 1/2' deck on the front. The 8 1/2' deck was also used on a High Wall tent camper called the HW31SCTH.

Flagstaff also tried an 8 1/2' deck with actual composite decking material and an entry door on the front panel such that you could stroll out on your deck directly from inside the camper. This didn't last long, though. It was called the BR29TSC.
In 2011 Flagstaff built a 10' box with an 8 1/2' deck called the BR24SC.

Several 4 1/2' models have popped up through the years, including the BR19TH (a 10' camper), the BR23SC (the precursor to the 23SCSE), the T12RBTH (a 12' a-frame with the front deck), and the T12RBTHSE (a T12RBTH but with the gray body).
-What is the best time of year to buy campers? ( Back)
New Campers - Generally speaking the best time to buy a new camper is late winter/early spring when we have the largest selection of new models on hand. This is also the best time of the year for special orders on campers we may not regularly stock. Ideally your new camper will then be ready to go for the summer!

Current model-year campers still in stock by July or August are put on clearance to make room for the next model-year campers.. If the model you are interested in happens to be in stock during the clearance sale, you may be able to save a bit on a new camper and still enjoy some of the year's warmer months.

Used Campers - The youngest ("newest") used campers can be found in late August when all of our rental fleet (including campers that may have only been used once or twice) goes on sale in our annual End Of Summer Clearance Sale (details will be listed on our Specials page towards the end of summer).
-Do you have a list of campers currently in stock? ( Back)
Yes indeed: New Campers In Stock
-How do I order a camper that you don't have in stock? ( Back)
Just let us know what camper you are interested in and we'll check to see if we have one on the way. If not, you can place an order and we will make sure it gets on the next load of trailers from the factory.
-How long does it take to order a camper that you don't have in stock? ( Back)
The average waiting period for a camper order is, historically, 40 days but may be closer to 60 days, depending on many factors like the time of year, factory stock, factory schedule, and transportation scheduling. More details available at: Too much information regarding order waiting periods.
-You have a lot of used trailers for sale--do you have that many trade-ins? ( Back)
No, almost all of our used campers come from our rental program. We rent our campers for one or two seasons and then offer them for sale here: Used Sales.
-Do your used trailers come with a warranty? ( Back)
Our used trailer warranty information is here: Used Trailer Warranty.
-What is your most popular model? ( Back)
Our best-selling campers are detailed here: Best Sellers
-Do you haggle? Can I negotiate a better price? ( Back)
Sorry, but no. Rather than inflate our prices in anticipation of haggling to a lower price we simply set our prices as low as they can be from the start. This assures a good deal for everybody and not just those who excel at negotiation.

We understand haggling is a commonly accepted practice in our industry but we believe it is harmful to the relationship we seek to build with our customers. A detailed explanation of our opinion on haggling can be found here: Why We Don't Haggle.
-How much are your Delivery & Handling fees? Destination fees? ( Back)
Zero. Please see: Fees.
-What camping trailer brands/dealerships are available in the Denver area? ( Back)
As of December 2023 the major tent camper* and a-frame brands (& parent company) and their local dealerships are:

For cab-over campers and truck tent campers we recommend: Mericle RV in Fort Lupton, Outfitter in Longmont, and Trailer World in Henderson.

For other varieties of trailers please see our Choosing the Right Type of Camping Trailer guide.

*Some major tent camper brands are not listed here: Jayco is a long-time brand that was purchased by Thor Industries; it appears they suspended production in 2021 but may bring back Jayco pop-ups in the future. Palomino is another long-time brand that used to offer pop-ups; Forest River discontinued Palomino camping trailers in the 2019 model year.

Technical Specifications

Top of Page

-How heavy are Flagstaff trailers? ( Back)
Flagstaff's fold-down trailer line ranges from 1230 lbs. (F17OTG) to 3721 lbs. (HW29SC).
-Will a car with a 4-cylinder engine pull the campers? ( Back)
Yes, 4-cylinder cars and trucks have pulled 8' campers (176LTD & 176ED) and the lightest 10' camper (206LTD) but they probably weren't the fastest ones up the mountain. Please call if you would like to test drive (test pull) a camper to see how your vehicle handles the load. Here is a more detailed article on weight: Weighting Is The Hardest Part.
-Do Flagstaff campers have brakes? ( Back)
Since 2010 all Flagstaff campers (except the LTD series) come standard with electric brakes from the factory. In 2023 the LTD series received brakes as well.
-How much weight will the end-beds hold? ( Back)
The factory says 1,000 lbs. each. To be conservative we say 900 lbs.
-What type of roof does Flagstaff use? ( Back)
Flagstaff tent campers use a one-piece Fiberglass vacuum-bonded radius roof with no center seam. Steel air conditioner reinforcing is laminated into the roof (so no bars are visible on the ceiling interior).
-Will the roof hold a boat? ( Back)
That depends on the weight of the boat: the roof--with a roof rack installed--will hold 150 lbs.
-Your website says Flagstaff campers have 19,000 BTU furnaces but Flagstaff's website says the furnace's input is 20,000 BTU--who is right? ( Back)
We are. It's written right on the tag of every furnace installed in Flagstaff and Rockwood pop-ups since 2008--the input is 19,000BTU.

19,000 BTU furnace tag

Suburban (the furnace's manufacturer) doesn't help the issue with their numbering system. Here's the lineup of Suburban RV furnaces and their BTU input:

suburban funace BTU explanation chart

The problem is that Suburban gives their 19,000 BTU furnace a "20" in the model number while all other model numbers reflect the actual BTU input; that's rather confusing. Forest River also uses some of Suburban's larger furnaces (30K, 34K, 40K) in their travel trailers and motor homes so they are accustomed to a numbering system that follows a certain pattern (so Forest River figures "NT-20S" equals 20K BTUs). We mentioned this problem to Forest River years ago but the brochure still says "20,000 BTU furnace"--bummer.

Sometimes dealerships will advertise a 20,000 BTU furnace in their Flagstaffs/Rockwoods. We've been asked before why ours are only 19,000 BTU. Well, unless a dealership installed an aftermarket furnace with an actual input of 20,000 BTU they are most likely talking about the same 19,000 BTU furnace Forest River calls a "20,000 BTU" furnace and have been installing in their campers since 2008.
-How long till one propane tank last? ( Back)
Many variables affect your propane consumption (such what time of year you're camping in, your campground's elevation, how much hot water you need, how many meals you are cooking, what temperature you find comfortable, etc.), so it's difficult to say exactly how long your propane will last.

Generally speaking, during the summer (in Colorado, at least) one propane tank should last for 1 to 1 1/2 weeks. During the shoulder season (like Memorial Day and Labor Day) one tank is usually good for a long weekend (or a 3-day trip) because the heater usually sees more use during this time.

For technical details on the subject, please check out Propane Capacity.
-What is a "Group 27 Battery Pack"? ( Back)
"Group 27" refers to the physical size and the amp-hour rating of the battery.

The factory uses a Group 24 battery with a capacity of approximately 90 amp-hours (one LED ceiling light on for one hour draws ~1/2 "amp hour"; the heater draws 2.5 amps). We upgrade to a Group 27 battery at our shop; it is physically bigger than the Group 24 battery and has a capacity of approximately 105 amp-hours (~6 more hours of heater use, for example).
-What measurement is used to describe pop-up camper sizes? ( Back)
The most useful measurement is box size. Box size describes the length of a camper's interior living space as determined by the box that constitutes the camper's body. A more detailed explanation of camper sizes is here: Camper Size Explanation
-The brochure says "Sleeps 8"--there's no way eight people will fit; what is Flagstaff thinking? ( Back)
The factory sets the "sleeps __" number based on the number of beds in the camper, not necessarily on the size of each bed in the camper. For example, a 70" x 80" bed is considered to sleep two people even though it could hold three or four children. A 36" x 64" dinette that converts into a bed is considered to also sleep two people even though it could barely fit one small adult.

Bottom line: look for the dimensions listed for each bed to see what size you're actually getting. See also: Not All Dinettes Are Created Equal.
-What does "High Wall" mean? ( Back)
"High Wall" tent campers have a higher sidewall than low-wall campers. OTG, LTD, MAC*, and Sports Enthusiast tent campers measure 24" tall in the sidewall (the wall between the frame and the roof), and High Wall tent campers measure 36" tall.

High wall T-series campers measure 35" tall, 5" taller than low-wall T-series campers with a 30" sidewall.

*The 425M has a 28" sidewall. For posterity, although they are no longer built, the Classic tent campers and the 627M also measured 28" in the sidewall.

Rentals

Top of Page

-I want to rent a camper--how do I do that? ( Back)
Here's how : The Process For Renting a Camper
-Can I make a reservation online? ( Back)
No, sorry, we don't have online reservations. The main reason is that questions may come up when making a reservation that need an immediate answer in order to complete the reservation and talking to a real person is still the best way to accomplish this. (The upside to inconveniencing you with a phone call is that we answer the phones ourselves--you don't have to push extra buttons or talk to a machine to get to a real person.)
-Can I pick-up the rental in the morning instead of the afternoon? ( Back)
Of course. If a morning pickup is better for your schedule than the typical afternoon appointments we can usually accommodate that. Keep in mind your rent will start that morning (as opposed to starting the next morning for afternoon appointments).

If you need a morning appointment please let us know that when making your reservation.
-Do I need a brake controller to rent a camper? ( Back)
A brake controller is required to rent the 208 and 228LT. The 176ED and 206LT have brakes but they do not need to be operational (they don't need a brake controller hooked-up).
-When should I make a reservation? ( Back)
You can make a reservation at any time. For the busy season (Memorial Day to Labor Day) we recommend making a reservation at least a month ahead of time for the best selection.
-Do you have a weekend rental rate? ( Back)
Yes; details on weekend rentals.
-Can I rent a camper after Labor Day? ( Back)
Yes, we rent campers all year. Please note that from October through April the water system will be winterized (not functional).
-What is included with the rental trailer? ( Back)
Our rental trailers come with: heater, stove, fridge, sink, water tank (full of water from May-September), 20# propane tank (full, you can bring it back empty at no charge), a spare tire, stabilizing jacks, tire chocks, and extention cord for campsites with 100V power.

The following items are not included: pots, pans, bedding, plates/cups, cutlery, firewood, matches. For a detailed list of items to consider bringing on a camping trip please see: Recommended Supplies.
-How long will the camper battery last during a rental? ( Back)
It depends on what electrical components you use during the rental. Sometimes the battery lasts all week with moderate usage. Other times it needs to be charged during the week. The LED lights don't need much power; the powered roof vent draws a decent amount and can kill the battery in about a day. Regardless, we will show you how to recharge the battery.

TECH TALK: The camper has a 90 amp-hour battery*. One LED ceiling light draws roughly 1/2 amp per hour from the battery. So, in theory, a ceiling light could run for 180 hours. However, at a certain point, the battery will have so little power that the light will be too dim to do its job. Another example: the powered roof vent draws about 3 amps/hour so it should run for 30 hours. But, again, at a certain point the battery will be too low to run the fan at a decent speed so it's not going to be useful for 30 hours. Here is a brief list of the main power consumers:

 
amps
LED ceiling light
.45
Powered roof vent
3
Furnace
3.1
Water pump
7.5**

*Many variables can affect battery power, like how quickly the battery is drained, the age of the battery, and even the outside temperature. Even with a fully charged battery, total available power may vary.

**The water pump draws a lot, but it's typically in relatively short bursts. As opposed to the powered roof vent that could run continually all day.
-Do you rent campers with a toilet or enclosed shower? ( Back)
No, sorry. Portable toilets are available to buy (and then you'll have one for any future camping trips), or they can be found for less with volume online retailers.
-Do you rent a camper with a roof rack? ( Back)
No, sorry. For bikes or other roof-top storage we suggest looking into roof systems for your tow vehicle.
-Why is the eight-foot 176ED and the ten-foot 206LT the same price? ( Back)
The 176ED has a few upgraded features the larger 206LT does not have. The 206LT has bigger beds on the ends and more storage space but more basic features:

176ED: 20-gallon water tank, powered roof vent, 13" tires, 2-burner stove inside
206: 10-gallon water tank, standard roof vent, 12" tires, 3-burner stove that works inside and outside
(Both campers have the same fridge, furnace, water pump, and 20# propane capacity)

The same goes for the 208 and 228LT: the 208 is smaller but with upgraded features.

For a more detailed comparison of the rental campers, please see Choosing the Right Rental Camper
-Can I take a rental camper out of the country? ( Back)
To Canada, yes. To Mexico, sorry, but no. (And Australia is right out.)
-Do you provide instructions to set up a rental camper? ( Back)
Yes, we give an hour-long orientation/training course when you pick up the rental camper. We also provide a reminder card with instructions and troubleshooting tips (this card is located in the front door-side storage compartment). The set-up instructions are also available online here: Camper Set-up. Also available online is Troubleshooting and Tips & Tricks.
-Why do I have to call in the morning of my pick-up day for a hook-up time? Why can't I set the hook-up time when I make the reservation? ( Back)
We do not set hook-up times before the pick-up day because, simply, plans change. We tried setting times when making a reservation before and almost every customer who asked for a certain time needed to change their time on the actual pick-up day. Also, we don't know how many campers are going on a given day until that day arrives. Some guests reserve campers months in advance, some make a reservation only a few days in advance. We may not know how many people are going on a particular day until that day.

To avoid these problems we only set hook-up times on the actual pick-up day when we know what our schedule is like and our guests will know what their schedule is for sure. Calling first thing in the morning also assures everybody an equal chance at receiving their preferred hook-up time.

One exception to the rule involves picking up the camper in the morning. If someone wants to pick up a camper in the morning we can set that time (either 8, 9, or 10am) when the reservation is made. In this case, though, the rental period starts the day the camper is picked up. By contrast, if a camper is picked up in the afternoon the rental period doesn't start until the next day; that afternoon is essentially free.
-If I call right at 7:30 can I get the 1 o'clock hook-up time (or whatever time I want)? ( Back)
Not necessarily. It's true our afternoon hook-up times are normally 1, 2, 3, and 4pm, but suppose we have a sale trailer going at 1pm on a given day, then the rental appointments for that day would start at 2pm. Or, suppose a rental camper is not due back until 4pm on a certain day, setting a hook-up time for 1pm that day would be futile because the customer would have to wait for three hours until their camper arrives.

When reserving a camper we will clarify if you want to pick up the camper in the morning or afternoon. If you pick up the camper in the morning your rent starts that day. If you pick up the camper in the afternoon your rent starts the next day; there is no charge for that afternoon.

Since that afternoon is free the hook-up times are assigned based on our schedule. If you absolutely must have a specific hook-up time ("I want to get out of town before rush hour so I must have the 1 o'clock slot.") we suggest having your rent start that day such that you can schedule the pick-up appointment ahead of time (you would also have your pick of the morning and afternoon time slots: 8am, 9am, 10am, 1pm, 2pm, 3pm, 4pm).
-Why have appointments at all? Why not hook-up people on a first-come, first-served basis? ( Back)
It takes about an hour to demonstrate how a rental camper operates, inspect the camper for possible damage, and then hook-up the camper to a customer's tow vehicle. Suppose we have six rentals going out in one day. Five people show up at 7:30am and you show up at 7:35am. In theory you might wait five hours before being served as we go through the other demonstrations. Not good.

Our appointment system ensures that our customers can pick up their camper and be back on the road within a one-hour window, barring unforseen complications.
-On the Rental Availability page, how is this possible (only one day booked-up) when you rent campers by the week (during the summer)? ( Back)
rental camper availability chart example

The chart above shows whether a rental model is available or booked-up but it doesn't show the quantity of each model in our rental fleet. The chart below shows a section of the reservation board during the booked-up time period:

reservation board example

Notice the 21st is the only day that's booked-up, hence the single red block on the 21st of the availability chart; the 20th, 22nd, and 23rd have one or two campers available for that time period (so they are yellow in the availability chart). The remaining dates have at least three campers available so they're in the green.
-What other companies rent campers in the Denver area? ( Back)

For Class C and A motorhome rentals we suggest checking out B&B RV.

Options

Top of Page

-Is hot water standard for all Flagstaff models? ( Back)
Almost. 8', LTD campers (176LTD, 206LTD), the 206LT, and the 176ED won't accommodate a hot water system.

Hot water systems are standard on all other Flagstaff campers as of 2022.
-I'd like more clearance on the chassis--is a lift kit available? ( Back)
Yes. There are two versions. One for leaf-spring systems (Raise frame for MAC, LT, and LTD Series) and one for torsion-bar systems (Raise Frame for High Wall and T-Series). Sports Enthusiast campers come from Flagstaff already lifted.
-Is there an alternative to the roof-mounted bike rack? ( Back)
Yes, we offer a rear receiver that accommodates a hitch-mounted bike rack.
-Which models come with heated mattresses? ( Back)
Almost all Flagstaff camping trailer mattresses have 110V heated tops with adjustable controls--the exceptions are the OTG Series and the T21TBHW; they do not have heated mattresses. Note: all dinette tables and gaucho/sofas that fold into beds are not heated.
-Can I get an Innerspring mattress in a MAC or SE camper? ( Back)
Yes, but you end up paying a LOT to freight the mattress from the factory in Indiana to Colorado. Alternatively, consider checking local custom mattress companies and see if a custom-sized mattress would be more economical.

A less-expensive alternative: consider using a foam pad under the foam mattress (or a memory foam pad on top of the mattress) from stores like Target or a club warehouse.

Maintenance / Service

Top of Page

-How much maintenance does a pop-up camper need? ( Back)
Pop-up maintenance is relatively simple: pack the bearings in the spring, winterize the water system in the fall. Check the caulking (at roof and body panel joints) at least once a year. After a trip let the canvas air out for half a day or so. That's about it.

If traveling on rough roads, extra maintenance (like tightening screws that may have come loose from cabinet hinges) may also be necessary. It never hurts to have a basic tool kit with the camper (and oftentimes it helps to drive a bit slower on washboard roads).
-How often should I pack the bearings? ( Back)
Bearings should be checked/packed once a year, generally in the spring.

We pack bearings at our store (for Flagstaff and Rockwood campers). For assistance packing the bearings yourself this website has several instructional videos: etrailer.com
-Can I water-proof the tent canvas? ( Back)
The few canvas sections of a Flagstaff tent already has water-proofing on it. The majority of the tent is vinyl and does not need water-proofing. In fact, some aftermarket water-proofing agents turn the tent yellow and may "dry out" the vinyl. We recommend against treating the tent with anything besides soap and water.
-How do I winterize my camper? ( Back)
We have an article with those instructions here: Winterizing.
-Do you install hitches and wiring on tow vehicles? ( Back)
No, sorry, we do not work on tow vehicles. We have a selection of ball mounts and ball here to match the height of the camper coupler to the height of tow vehicle's receiver hitch, but we do not install the hitch itself. We refer hitch and wiring connector installations to these excellent companies:

The Hitch Corner
10677 W. Centennial Rd., suite 103(Kipling & Chatfield)
Littleton, CO
303-904-1558

The Hitch Corner
1900 S. Quince St., Unit E (Southeast Denver)
Denver, CO
720-277-7782

Classic Trailer Sales
4415 Ward Rd. (I-70 & Ward)
Wheat Ridge, CO
303-467-0601

Our Company

Top of Page

-Who is Robert? ( Back)
Bill and Merle Roberts founded Roberts Sales. To be grammatically correct the company name should be "Roberts' Sales" but "Roberts-es Sales" sounds a bit clunky so "Roberts Sales" it is.
-How long has Roberts Sales been renting and selling campers? ( Back)
We started renting and selling Starcraft campers in 1969 as Southwest Rentals. In 1978 we divided the two areas of Southwest Rentals (tool and construction equipment rentals and camping trailers) into two companies. Southwest Rentals remained our tool and equipment rental company while Roberts Sales focused on camping trailer sales and rentals.

Our literature says "Since 1969" because that's when our family started renting and selling pop-ups even though the entity "Roberts Sales" was created in 1978.

Further details and vintage photos are available at Our History.
-Why do you carry Flagstaff campers? ( Back)
First and foremost Flagstaffs are well-built, which is vital for our sale customers and especially for our rental program.

Second, we are impressed with Flagstaff's quality fit & finish (which points to their clear desire to make the most attractive product possible).

Third, Flagstaff offers a wide variety of floor plans which allows us to better fit our customer's specific needs to the right model (some manufacturers offer considerably fewer floor plans).

Lastly, the folks at Flagstaff's camping trailer division are great to work with; even though Forest River is a large corporation owned by Berkshire Hathaway, the Flagstaff/Rockwood pop-up camper factory itself runs like a family business, just like us.

Flagstaff / Forest River

Top of Page

-Are the campers made in Flagstaff, Arizona? ( Back)
No, Flagstaff is a brand name and is made by Forest River. Forest River builds the campers in Millersburg, Indiana. They even have a flyer discussing this:

Flagstaff Millersburg Made flyer
-How long has Flagstaff been around? ( Back)
The first Flagstaff campers were built in 1988 and sold as 1989 models by a company named Cobra. Forest River bought Flagstaff/Rockwood in 1996.
-Flagstaff campers look a lot like Rockwood campers--are they built by the same people? ( Back)
Yes, in the same factory with the same parts even. Forest River uses different colors in the tent, linoleum floor, fabrics, and countertops to differentiate the two lines but the floor plans and features are the same for the two brands. For every Flagstaff model there will be a corresponding Rockwood model with the same floor plan (the model number will be slightly different, though). Details here: Flagstaff vs. Rockwood
-Flagstaff also builds travel trailers and fifth wheels--do you carry those? ( Back)
Sorry, we don't. Frankly we don't have the space on our small lot to carry travel trailers. Focusing on fold-down trailers allows us to specialize in that area and provide our guests with the best possible experience when looking for a pop-up.

For Flagstaff travel trailers, Micro Lites, and Shamrock trailers we recommend Trailer World of Denver. Forest River also has a dealer locator.
Forest River seems to own most pop-up trailer brands--what's up with that?( Back)
Forest River's first pop-up brands were Flagstaff and Rockwood (since 1996)--they have shared the same manufacturing facility and design team since their inception.
Over ten years later Forest River acquired Palomino* and Coachmen (including Clipper and Viking*). These various brands share some items (like certain parts that benefit from commonality and bulk buying power) while other aspects (like manufacturing facilities, floor plans/models, color schemes) remain distinct.

*Forest River discontinued Palomino tent campers, but they still use the brand for travel trailers and truck campers.
Does Forest River have an FAQ page on their web site?( Back)
Yes, right here.
Where can I get an owner's manual for my Flagstaff camper? ( Back)
Right here (Huge pdf file).

Web Site

Top of Page

-What three models are shown in your web site's banner? ( Back)
From left to right: the HW27KS, 23SCSE, and T21DMHW.
-Why are some camper pictures outdated by several years? ( Back)
In some cases we may not stock a particular model so the last time we took pictures of it was when we special-ordered one for a customer. In other cases we may not have had an opportunity to take "good" pictures of a certain model. We would use Flagstaff's pictures but Flagstaff selects only ~5 of their campers (out of 25+ models) for brochure photos each year so we try to supplement those pictures with our own. But, yes, sometimes even the most recent pictures of a certain model could be several years old.

The color scheme of the fabric or certain other materials (like the counters or floors) and some small details may be out of date, but the general layout and size of the model depicted in the photograph will be accurate. For those pictures that do not detail the current model year, we hope our pictures--even old ones--provide a better understanding of a particular model than no pictures at all.

For the latest colors and fabrics in Flagstaff campers, please check Flagstaff's official website.

Miscellaneous

Top of Page

-Where can we go camping (with a pop-up) in Colorado? ( Back)
Here are some places you might like to see: Colorful Colorado Gallery
Here are some Colorado campgrounds: Camp Colorado
Search and reserve campsites: Colorado State Parks | Reservations
-Other questions? ( Back)
Please email us (mark@robertssales.com) or call 303-922-6221.

Updated 1-1-24

Top of Page